Privato Vineyard and Winery
5505 Westsyde Road Kamloops British Columbia V2B 8N5
Category
Management & Administration
Term
Full Time/Permanent
Posted
Saturday, 5 March 2016
Expires
Saturday, 14 May 2016

Privato is seeking an energetic and qualified individual to join our team in a position, which includes the joint responsibilities of Wine Club Coordinator, Tasting Room Ambassador and Marketing and Events Coordinator. This role is the critical contact point for all “Direct to Consumer” sales at the winery and is integral to the exceptional level of unique and welcoming winery experience that we currently provide to our wine clients. The successful candidate will handle all day to day operations in the Tasting Room along with coordinating and attending events both on and off site. The successful candidate may have a University degree in tourism, hospitality or marketing or they may have a wealth of experience in exceptional customer service, retail merchandising or hospitality. Strong administrative and computer skills are required however the most important attribute is the ability to communicate effectively with guests and staff alike with a great personality. Must be versatile, flexible and have a willingness to “pitch-in” in a constantly changing environment.
The successful candidate will be required to work weekends during the high season, frequently be required to walk and stand for extended periods and lift 35-50 pounds. If you have an enthusiastic and outgoing personality, a passion for the wine industry and have a desire to be an integral part of Privato’s success, you may just be the newest member of our team.

This position will be full time although we are open to part time from January to April or 4 days per week if preferred. This position may be perfect for a recently retired individual looking for a new career path.

Key Responsibilities:
- Wine Club Coordinator

Providing exceptional professional customer service to all current and future wine club members including prompt replies to enquiries and issues
Achieving targets for wine club growth
Maintaining wine club database
Creating wine club collateral material
Executing quarterly wine club shipments including ordering supplies, collecting payments, creating waybills, packing and follow-up
Marketing wine club to tasting room visitors and other initiatives
Maintaining the online web store and facilitating online shipping
- Tasting Room Manager

Provide an exemplary tasting room guest experience including hosting wine
tastings, winery tours and sharing knowledge regarding our wines, winery and vineyards
Manage a small team of seasonal tasting room staff including hiring, scheduling, training and supervision
Inventory management
Ordering and stocking of merchandise and supplies
Conduct winery tours for visitors, wine club members and VIP guests
Promptly reply to tasting appointment inquiries and schedule appointments
Working closely and cooperatively with wine tour companies
- Marketing & Events Manager

Coordinate and attend pouring events at the winery, locally and in key markets
Manage local Licensee and LRS accounts
Assist with all marketing activities including writing newsletters and maintaining customer database
Social media updates and campaigns
Education and Qualifications

University or college graduate in the field of tourism, hospitality, marketing or events coordinator is appreciated but not necessary
Two years of retail sales or hospitality experience (or a customer service background)
Formal Wine Education is an asset but not required